Privacy Policy

Last updated: 14 November 2026

This policy explains what personal information artvisionsolga.com collects, why, and who receives it. We collect only what we need to take your order, produce it and deliver it. We do not sell your personal information.

1. Who is responsible

The Site is operated by Private Entrepreneur Vysochynska Olha Valeriivna, Kamianetska Street 93, Khmelnytskyi, 29008, Ukraine (“we”, “us”). Contact: hello@artvisionsolga.com.

Residents of the European Economic Area, the United Kingdom and Switzerland should also read our EU Privacy Notice. California residents should also read our California Privacy Rights Notice.

2. Information we collect

Information you give us

  • Name, email address, delivery and billing address, and phone number if the carrier needs it
  • Order details: items, sizes, options, prices, discount codes
  • Account details, if you create an account: email address and an encrypted password
  • Messages you send us, including photos you attach to a claim
  • Your name, email address and comment, if you comment on the blog

Information collected automatically

  • IP address, browser and device type, and the pages you view
  • Cookies and similar technologies, as described in our Cookie Policy

Payment information

Your card details go directly to our payment provider. We receive only a confirmation of payment and limited details, such as the card type and last four digits. We never store full card numbers.

3. How we use your information

  • To process, produce and deliver your order
  • To send order confirmations, shipping updates and replies to your questions
  • To handle claims, replacements and refunds
  • To run your account
  • To meet tax, accounting and other legal duties
  • To prevent fraud and keep the Site secure
  • To understand how the Site is used and improve it, with your consent where the law requires it
  • To send you a welcome discount or other offers, only if you asked for them. You can unsubscribe at any time.

4. Who we share it with

We share personal information only with service providers who need it to do their job for us:

Recipient What they receive Why
Printful (Printful Inc., USA, and its group companies) Name, delivery address, phone number, order contents Printing, packing and shipping your order
Delivery carriers Name, delivery address, phone number Delivery and tracking
Our payment provider (a licensed Ukrainian payment service) Payment details, order amount, email address Processing payments and fraud prevention
Hostinger All data stored on the Site, including order emails Website and email hosting
Google (Google Analytics 4) and Microsoft (Clarity) Online identifiers, browsing data Site analytics, only with your consent

We may also disclose information when the law requires it, or to protect our legal rights. We do not sell or rent your personal information to anyone.

5. International transfers

We are based in Ukraine, and our service providers operate in several countries, including the United States and the European Union. Your information may therefore be processed outside the country where you live. Where the law requires it, we use appropriate safeguards for these transfers.

6. How long we keep it

  • Order and payment records: for as long as Ukrainian tax and accounting law requires, currently at least three years
  • Account information: until you ask us to delete your account
  • Customer service messages: up to 2 years after the case is closed
  • Analytics data: according to the retention settings of each tool, no longer than 14 months

7. Security

The Site uses encrypted connections (HTTPS). Access to order data is limited to us and the service providers listed above. No online service is completely secure, so please use a strong, unique password for your account.

8. Your rights

You can ask us to:

  • give you a copy of the personal information we hold about you
  • correct information that is wrong
  • delete your information, unless we must keep it by law
  • stop sending you marketing emails

Email hello@artvisionsolga.com from the address linked to your order or account. We reply within 30 days. Depending on where you live, you may have more rights. See the EU Privacy Notice and the California Privacy Rights Notice.

9. Children

The Site is not directed at children under 16, and we do not knowingly collect their information. If you believe a child has given us personal information, contact us and we will delete it.

The Site may link to other websites, such as carrier tracking pages. Their privacy practices are their own.

11. Changes to this policy

We may update this policy. The date at the top shows the latest version. We will tell you by email about significant changes if you have an account.

12. Contact

Private Entrepreneur Vysochynska Olha Valeriivna
Kamianetska Street 93, Khmelnytskyi, 29008, Ukraine
Email: hello@artvisionsolga.com