EU, EEA and UK Privacy Notice

Last updated: 14 November 2026

This notice adds to our Privacy Policy. It applies if you live in the European Economic Area, the United Kingdom or Switzerland, and explains how we handle your personal data under the General Data Protection Regulation (GDPR) and the UK GDPR.

1. Controller

The controller of your personal data is Private Entrepreneur Vysochynska Olha Valeriivna, Kamianetska Street 93, Khmelnytskyi, 29008, Ukraine. Contact: hello@artvisionsolga.com.

Purpose Data Legal basis
Processing, producing and delivering your order Name, email, delivery address, phone number, order contents Performance of a contract (Art. 6(1)(b))
Payment and fraud prevention Payment confirmation, billing details, IP address Contract (Art. 6(1)(b)); legitimate interests (Art. 6(1)(f))
Customer service and claims Name, email, messages, photos Contract (Art. 6(1)(b)); legitimate interests (Art. 6(1)(f))
Running your account Email, encrypted password, order history Contract (Art. 6(1)(b))
Tax and accounting records Order and payment records Legal obligation (Art. 6(1)(c))
Site security IP address, technical logs Legitimate interests (Art. 6(1)(f))
Analytics cookies Online identifiers, browsing data Consent (Art. 6(1)(a))
Welcome discount and offers by email Email address Consent (Art. 6(1)(a))

You need to provide the order and delivery data for us to fulfil your order. Everything based on consent is optional, and you can withdraw consent at any time. We do not use automated decision-making or profiling that has legal effects on you.

3. Who receives your data

Your data goes only to the processors and partners listed in section 4 of the Privacy Policy: Printful, delivery carriers, our payment provider, our hosting provider and, with your consent, analytics providers. We do not sell your personal data.

4. Transfers outside the EEA and UK

We are based in Ukraine, and Printful and some other providers are based in the United States. Your data is therefore processed outside the EEA and the UK.

Transfers that are necessary to fulfil your order rely on Article 49(1)(b) GDPR. Where our providers transfer data onward, they rely on the European Commission’s Standard Contractual Clauses or on the EU–US Data Privacy Framework, where the provider is certified. You can ask us for more information about these safeguards.

5. How long we keep your data

Data Retention
Order and payment records As long as Ukrainian tax and accounting law requires, currently at least three years
Account data Until you delete your account or ask us to delete it
Customer service messages Up to 2 years after the case is closed
Marketing consent and email address Until you unsubscribe or withdraw consent
Analytics data No longer than 14 months

6. Your rights

You have the right to:

  • Access your personal data and receive a copy
  • Rectification of inaccurate or incomplete data
  • Erasure (“the right to be forgotten”), unless we must keep the data by law or need it for legal claims
  • Restriction of processing in certain cases, for example while we check a correction you asked for
  • Data portability: to receive the data you gave us in a commonly used, machine-readable format
  • Object to processing based on legitimate interests, and to direct marketing at any time
  • Withdraw consent at any time, without affecting earlier processing

7. How to use your rights

Email hello@artvisionsolga.com from the address linked to your order or account, and tell us which right you want to use. We may ask for extra information to confirm your identity.

We reply within one month. For complex or multiple requests we may extend this by up to two months and will tell you why. Requests are free, unless they are clearly unfounded or excessive.

We will never treat you less favourably for using your rights.

8. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the data protection authority in the country where you live or work. In the UK this is the Information Commissioner’s Office (ICO).

9. Changes to this notice

We may update this notice. The date at the top shows the latest version.

10. Contact

Private Entrepreneur Vysochynska Olha Valeriivna
Kamianetska Street 93, Khmelnytskyi, 29008, Ukraine
Email: hello@artvisionsolga.com